Privacy & Terms of Service
Provision of Services
The provision of services and applicable charges apply only to the issue of COVID recovery certificates and/or other products that may appear on our website. Please note that COVID recovery certificates are accepted by some but not all countries and jurisdictions under certain circumstances. If you purchase any other COVID product/s or service/s from an affiliate provider you will be subject to their terms and conditions. By purchasing our service/s or product/s you agree to these terms of service and all conditions laid out during the purchase process.
QR Code Verification
All our certificates are issued with a unique, scannable QR code on them that can be used by 3rd parties to verify their authenticity. We are not liable for connection issues should you experience any at the time of use, however all efforts are made to maintain full server access and we use IONOS for all our hosting requirements, one of the largest providers in Europe. We recommend you have a hard copy or downloaded copy of your certificate on your device at all times and ensure it is still valid.
Refunds will be provided within 5 working days where we are not able to issue a certificate. Refunds for other reasons will only be provided for documentary errors on the certificate unless these are as a direct result of inaccurate information submitted by the customer. Purchases via affiliate websites will be refunded in accordance with the affiliate terms and conditions.
No refunds will be available for changes in travel rules or regulations or changes in a customer's travel plans due to any cause.
The certificate will be provided in electronic format(PDF) only. A hard copy will need to be printed for travel and must be presented alongside a hard copy of the positive PCR or Lateral Flow test referenced in the document. It is the customers responsibility to make certain that the certificates are available in hard copy for travel. Printed copies of the certificates will not be provided by TRAVELTESTS LIMITED.
The issue of a certificate does not guarantee its acceptability at the time of use. TRAVELTESTS LIMITED accept no liability for the subsequent validity of the certificate issued, as the validity of such certificates is variable and changes between jurisdictions and with time.
Having a COVID Recovery certificate does not necessarily exempt an individual from the requirement for a PCR/Lateral Flow/Antibody test and it is the customers sole responsibility to verify the rules for their travel destination and to remember that the rules for their return journey are likely different and subject to change.
In order to provide you with your certificate and to process payments we do require some personal information from you which includes an uploaded copy of your positive COVID-19 PCR test as well as your name, address, date of birth email address, telephone numbers, passport or driving license number. The information requested is required in order to issue the COVID-19 Certificate of Recovery. By using our service you agree for your data to be shared upon request with Public Health England and any other parties mandated by regulation.
In line with GDPR regulations, you may request from TRAVELTESTS LIMITED at any time a summary of the data that we hold about you. Please contact firstname.lastname@example.org with the email title “data storage request” for any such requests.
We use your Personal Information to populate any certificates issued, internal marketing and site improvements, as well as sharing information with any relevant third party providers or public bodies if mandated by regulation. By using the service, you agree to the collection and use of information in accordance with this policy. We may email you about promotions and services from time to time on the basis of legitimate interest. You are able to unsubscribe or opt-out of this communication.
Data Input and Processing
In order to verify your identity and provide you with your certificate and to process payments with third parties we do require some personally identifiable information and this includes an uploaded copy of your positive COVID-19 PCR test as well as your name, address, date of birth email address, telephone numbers, passport or driving license number. By using our service you agree your data may need to be shared with Public Health England and any other parties mandated by regulation
Data that is required for the normal operations of a website from both the provider and user perspective in addition to the application of third party applications such as Google Analytics and other will necessarily be logged and stored.
This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you. The right only applies if we are processing information based on your consent or under a contract, or in talks about entering into one, and the processing is automated.
If you want to exercise any of these rights, please just contact us on email@example.com and state the nature of your request in the subject of your email (e.g. Access Request, Deletion request etc).
- You also have the right to lodge a complaint about our processing with a supervisory authority — in the UK that is the ICO whose details are here: https://ico.org.uk/make-a-complaint/
A cookie is a small file of letters and numbers that we put on your computer or other access device. These cookies allow us to distinguish you from other users of our services and can help us to provide you with a better user experience.
Some cookies we use are analytical cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they're using it. This helps us to improve the way our services work, for example by making sure users are finding what they need easily. This information will not personally identify anyone.
Information on deleting or controlling cookies is available at the Information Commissioner’s Office. Please note that by deleting our cookies or disabling future cookies you will not be able to access certain features of our site.
We take your security very seriously and use IONOS, one of Europe’s top providers for all our hosting and data security. Certificates, once issued, can be accessed via your email and will be stored for 180 days from date of issue. After this period your certificate will be deleted from our server and a new request will need to be submitted. We may issue you with a reminder close to the expiry date.
Payment data is transmitted securely and is only authorized for the purchase of the service and or product as a one-time purchase. This information is not stored.
Changes To This Policy
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a Service you have requested or to comply with applicable legal, tax or accounting requirements) and only for as long as necessary to achieve the purpose for which TRAVELTESTS LIMITED T/A CoronaRecova holds the data.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Your data protection rights
You have the following data protection rights:
- If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us at firstname.lastname@example.org.
- In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us at email@example.com.
- You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under the “How to contact us”.
- Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
- You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
- We respond to all requests we receive as soon as possible from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
Updates to this Privacy Notice
We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws.
You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.
Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of TRAVELTESTS LIMITED and of its Service without the Owner’s express prior written permission, granted either directly or through a legitimate reselling programme.
Intellectual property rights
Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to CoronaRecova are the exclusive property of the TRAVELTESTS LIMITED or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.
All trademarks — nominal or figurative — and all other marks, trade names, service marks, word marks, illustrations, images, or logos appearing in connection with CoronaRevoca are, and remain, the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties related to intellectual property.
Contracts for the purchase of Services through our sites and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of England and Wales. Accepting these terms and conditions means you have accepted them in the English Language.